No returns or exchanges are accepted.
Returns are only accepted due to manufacturers defect with prior authorization. Merchandise must be in new condition and in original packaging with all tags still attached. A credit will be issued once merchandise has been received and inspected. No refunds can be issued. Please do not send your purchase back to the manufacturer. For returns and damages, please email: support@TheCurvyDollsCity.com for RMA document.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you return merchandise, the cost of return shipping will be deducted from your store credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The Curvy Dolls City provides free shipping for purchase to domestic addresses, USA only. All orders will be processed within 3 business days. International purchaser is responsible for all shipping and handling charges on all shipments, including but not limited to, wrong address, refusals and returns.
To return your product, you should mail your product to: 1723 Clark Lane. Redondo Beach California US 90278